Shipping policy
Shipping & Returns
📦 Shipping Policy
At Kiltizilea, we are committed to delivering your order quickly and safely.
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped on weekends or holidays.
Shipping Time
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Standard Shipping: 5–10 business days
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International Shipping: 7–15 business days
Delivery times may vary depending on your location and external factors.
Shipping Cost
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Shipping costs are calculated at checkout based on your location
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Free shipping may be available during promotions
Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor your delivery.
Delays
Please note that delays may occur due to:
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High order volume
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Customs processing (for international orders)
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Carrier issues
We appreciate your patience in such cases.
🔄 Returns & Refunds Policy
We want you to be completely satisfied with your purchase.
Return Eligibility
You may request a return if:
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The item is unused and in original condition
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The item is returned within 7 days of delivery
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The product is in original packaging
Non-Returnable Items
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Sale or discounted items
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Used or damaged items (not due to our error)
Return Process
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Contact us at support@kiltizilea.com
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Provide your order number and reason for return
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Our team will guide you through the return process
Refunds
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Once we receive and inspect your return, we will notify you
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Approved refunds will be processed within 5–7 business days
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Refunds will be issued to your original payment method
Exchange Policy
We only replace items if they are:
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Defective
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Damaged
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Incorrect item received
Return Shipping
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Customers are responsible for return shipping costs
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Shipping fees are non-refundable
📩 Need Help?
If you have any questions, feel free to contact us: